Privacy policy

Last updated: April 10, 2026

This Privacy Policy describes how Olivida (the 'Site', 'we', 'us' or 'our') collects, uses, and discloses your personal information when you visit our Site, use our services, or make a purchase at olivida.nl (the 'Site') or otherwise communicate with us about the Site (collectively, the 'Services'). For the purpose of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another person from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, among other things to reflect changes in our practices or for other operational, legal or regulatory reasons. We post the updated Privacy Policy on the Site, update the date at 'Last Updated', and take all other steps required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.

In addition to the specific use set out below, we may use the information we collect about you to communicate with you, deliver or improve the Services, comply with all applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

What personal data we collect

The type of personal data we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal data', we mean data that identifies you, relates to you, describes you, or that can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information that you provide directly to us through our Services may include the following:

  • Contact information, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Shopping information, including the items you view, put in your cart, save in your account, such as reward points, reviews, referrals or gift cards, or purchases.
    • Reward points/product reviews/referrals/gift vouchers
  • Customer support information, including the information you share in communication with us, for example when you send a message via the Services.

For some features of the Services, it may be necessary for you to provide us with certain information about yourself directly. You can choose not to provide this information, but in that case, you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this, we may use cookies, pixels, and similar technologies ("Cookies").Usage data may contain information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from sellers and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment details (for example, bank account, credit card or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, so we can fulfill the agreement we have with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties with whom we collaborate, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Websites and links from third parties.

How we use your personal data

  • Delivery of products and services.We use your personal data to provide you with the Services in accordance with the agreement we have with you, including processing your payments, executing your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account.. We can also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you might want to use. In this case, Shopify processes your data as set out in the Privacy Policy and the Consumer Privacy Policy.
  • Marketing and advertising.We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and to display advertisements for products or services to you. This may mean that your personal data is used to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
  • Security and fraud prevention. We use your personal data to detect, investigate, or take action on possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securely storing your account login details.We strongly advise you not to share your username, password, and other access data with anyone else. If you think your account has been hacked, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, according to Art. 6 (1) (f) GDPR.
  • Communication and service improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use Cookies on our Site.Specific information about the Cookies we use in relation to supporting our store with Shopify can be found via https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including remembering your actions and preferences), to perform analytics and gain more insight into user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser in the browser settings to delete or reject cookies.Please note that deleting or blocking cookies can negatively affect your user experience and may cause some Services, including certain features and general functionality, to not work correctly or no longer be available. Moreover, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for contract execution, legitimate purposes, and other reasons covered by this Privacy Policy.Such circumstances may include:

  • With suppliers or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, handling and shipping).
  • With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their own privacy statements.
  • When you instruct us, request us, or otherwise give us permission to pass certain data to third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose We disclose the following categories of personal data and sensitive personal information about users for the purposes set out above in 'How we collect and use your personal data' and 'How we disclose personal data':

Category Categories of recipients
  • Identification data such as basic contact details and certain order and account information
  • Commercial information such as information about orders, shopping, and customer support
  • Internet or other similar network activity, such as usage data
  • Geolocation data such as locations determined by an IP address or other technical measures
  • Suppliers and third parties who provide services on our behalf (such as internet providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal data without your consent or for the purpose of deriving characteristics about you.

With your permission, we share personal data as follows to carry out advertising and marketing activities.

Websites and links of third parties.

Our Site may contain links to websites or other online platforms that are managed by third parties. If you follow links to sites that are not affiliated with us or not managed by us, it is important that you read their privacy and security policies and other terms.We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public locations, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not in itself imply approval of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal data about children.If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact information below to request that it be removed.

As of the effective date of this Privacy Policy, we are not actually aware that we 'share' or 'sell' personal information of individuals under the age of 16 (as these terms are defined in applicable law).

Security and retention of your data

Please note that no security measure is perfect or impenetrable and that we cannot guarantee 'perfect security'. In addition, it is possible that data you send us may not be secure during transmission. We advise you not to use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to comply with other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the following rights in relation to your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in certain cases we may reject your request, as far as legally permitted.

  • Right to access/know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
  • Right to Erasure: You may have the right to request that we delete the personal data we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to Data Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
  • Right to opt out of sale, sharing, or targeted advertising: You may have the right to request us not to 'sell' or 'share' your personal information, or to turn off the processing of your personal information for purposes considered 'targeted advertising', as defined in the applicable privacy legislation. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we may, depending on where you are, automatically treat this as a request to opt out of the 'selling' or 'sharing' of information for the device and browser you use to visit the Site.
  • Restriction of processing: You may have the right to ask us to stop or limit the processing of personal data.
  • Withdrawal of consent: When we need your consent to process your personal data, you may have the right to withdraw this consent.
  • Appeal: You may have the right to appeal against our decision if we refuse to process your request. You can do this by responding directly to our rejection.
  • Manage communication preferences: We may send you promotional emails, and you can unsubscribe from receiving these at any time by using the unsubscribe option that is part of the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before we provide a substantive response to the request. In accordance with applicable law, you can designate an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from an authorized representative, we require the representative to provide proof of this authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have complaints about the way we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority. For the EEA, you can find here a list of the responsible data protection supervisory authorities.

International Users

Please note that we may transfer, store and process your personal data outside the country in which you reside. Your personal data will also be processed by staff and external service providers and partners in these countries.

If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's model contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, please call us or send us an email atinfo@olivida.nl or contact us via Treubstraat 15 A, Rijswijk, 2288 EG, NL.

Under the applicable data protection legislation and unless explicitly stated otherwise, we are the data controller for your personal data.