You have 60 days to return a product to us - as long as the product and the packaging are unopened.
With our return policy, we are happy to provide extra service. Of course, we want to prevent a lot of returns. That's better for both of us and the planet. That's why we're happy to help you in advance with advice. Chat with us for free skin advice or take the free SkinQuiz. This way, you immediately choose what really suits you.
The best thing you can do is contact our customer service via live chat, email or phone. In most cases, PostNL automatically returns damaged packages to our office.
In both cases, we are of course happy to work together to find a suitable solution.
This amount will be automatically deducted from the refunded amount.
We do this to avoid unnecessary returns. We often see that packages are not picked up from pick-up points or are being returned because the items were no longer needed. This causes unnecessary transport and environmental impact. With this we would like to stimulate to shop mindfully and be more sustainable.
Please contact us on info@olivida.nl
When you are returning your parcel from all other countries, the costs and risks are entirely at the customer's expense.
If the track & trace information indicates that an order has been delivered, but you have not yet received the package, you must report this to us within 7 days of the indicated delivery date.
Upon receiving the report, we will, if possible, initiate an investigation with the carrier. Unfortunately, we cannot process reports made after the 7-day period, as it is no longer possible to start an investigation with the carrier.
If the investigation reveals that the package has not been delivered (correctly), we will offer a suitable solution:
A cash refund of the purchase amount is not possible in this case.
