Your skin deserves some pampering — discover what truly works for you
Discover our bestsellersBestsellers
mesoestetic - mesoprotech® melan 130 pigment control SPF50+
mesoestetic - brightening foam
ALPHA-H - Vitamin B Serum
Image Skincare - VITAL C - Hydrating Anti-Aging Serum
If the track & trace information indicates that an order has been delivered, but you have not yet received the package, you must report this to us within 7 days of the indicated delivery date.
Upon receiving the report, we will, if possible, initiate an investigation with the carrier. Unfortunately, we cannot process reports made after the 7-day period, as it is no longer possible to start an investigation with the carrier.
If the investigation reveals that the package has not been delivered (correctly), we will offer a suitable solution. A refund of the purchase amount is not possible in this case.
If your order has not yet been processed or shipped, you can still change it by contacting us as soon as possible via live chat or by email at info@olivida.nl.
If your order has already been shipped, you can refuse the parcel upon delivery or return it after receipt. Unfortunately, it is not possible to exchange products. We will process your original order as a return, and return costs will apply. You can then place a new order with the correct product yourself.
The best thing to do is to contact our customer service via live chat, email or phone. In most cases, PostNL automatically returns damaged parcels to our office.
In either case, we will of course be happy to work with you to find a suitable solution.
Please contact our customer service as soon as possible via live chat or by email at info@olivida.nl.
Let us know what is wrong, include your order number and, if possible, attach photos, so we can help you as quickly as possible.
You can cancel your order as long as it has not been processed or shipped. Go to 'My orders' in your account and click on 'Cancel order' next to the relevant order. If it doesn't work or the button is not available, please contact our customer service as soon as possible - we are happy to help. If the order has already been shipped, you can refuse the package upon delivery or return it after receipt.
As long as your order has not been shipped yet, you can change your address via 'My account' > 'Shipping details' or contact our customer service directly. Is your order already on its way? Unfortunately, it is no longer possible to change the delivery address. In that case, you can try to redirect the package via the delivery service once you have received the track & trace link.
Orders placed before 17:00 on business days will generally be delivered the next business day. You will receive a confirmation email as soon as your order has been shipped, including a track & trace code so you can follow your parcel.
We ship our parcels with PostNL and, in addition to the Netherlands and Belgium, we currently also deliver to a large part of Europe. You will always receive a track & trace code for your parcel, so you can easily track your order yourself.
Our shipping costs are:
Netherlands
Belgium
Cyprus
Denmark
Germany
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
Austria
Poland
Portugal
Romania
Slovenia
Depending on your location, it may also be possible to have your order shipped to a pick-up point. If available, this option will be shown at checkout.
We ship our parcels with PostNL and, in addition to the Netherlands and Belgium, we currently also deliver to a large part of Europe. You will always receive a track & trace code for your parcel, so you can easily track your order yourself.
Our shipping costs are:
Netherlands
Belgium
Cyprus
Denmark
Germany
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
Austria
Poland
Portugal
Romania
Slovenia
Depending on your location, it may also be possible to have your order shipped to a pick-up point. If available, this option will be shown at checkout.
Send us an email at info@olivida.nl with your order number, the product you would like to return and the reason for the return. We will then send you a free return label (when returned from NL or BE). Pack the products carefully and take the parcel to a PostNL location.
You have 60 days to return a product, provided that both the product and the packaging are unopened.
If you received a free gift with your order and the total order value falls below the gift threshold, or if the entire order is returned, we ask that you return the gift as well. Otherwise, we will have to charge you for the cost of the gift.
If, upon inspection, a product turns out to have been used or opened, or if the product or packaging is no longer in its original condition, we reserve the right to refuse the return. In this case, we will send the product back to you and will have to charge shipping costs.
For returns from the Netherlands, we charge €5.90 in return costs per return shipment.
For returns from Belgium, we charge €7.45 in return costs per return shipment.
This amount will automatically be deducted from the amount to be refunded.
We do this to reduce unnecessary returns. In practice, we see that parcels are regularly not collected from pick-up points or are returned because the wrong item was ordered. This causes additional transport and environmental impact. With this policy, we encourage conscious purchasing and more sustainable shipping.
For orders from EU countries other than the Netherlands and Belgium, the return costs and shipping risk are entirely the responsibility of the customer.
Error with the carrier or the parcel point
In that case, we will resend your order free of charge. You don't need to do anything – we will contact you as soon as we have received the returned parcel.
Incorrect address details or not collected in time
Has your order been returned due to incorrectly entered address details or because it was not collected in time? In that case, you have three options:
The return costs are €5.90 for the Netherlands and €7.45 for Belgium. Return costs for orders from other countries depend on the rates of the various carriers.
You have 60 days to return your products, from the moment you have received your order. We believe in our assortment of products and give you plenty of time to discover if a product suits you.
You have 60 days to return a product, provided that both the product and the packaging are unopened.
If, upon inspection, a product turns out to have been used or opened, or if the product or packaging is no longer in its original condition, we reserve the right to refuse the return. In this case, we will send the product back to you and will have to charge shipping costs.
If you received a free gift with your order and the total order value falls below the gift threshold, or if the entire order is returned, we ask that you return the gift as well. Otherwise, we will have to charge you for the cost of the gift.
You can pay with the following payment methods: iDEAL/Wero (Maestro), Klarna, Visa, Mastercard, Apple Pay en Bancontact. At checkout you can use a discount code or gift voucher.
Yes, with Klarna you can pay afterwards.
You will receive the gift card digitally by email, with a unique code. You enter this code at checkout, in the same field as a discount code, and the amount will be deducted from your order immediately.
Gift cards can be redeemed on our entire range, can be combined with discount codes and promotions, and are valid for 3 years from the date of purchase.
Je kortingscode voer je in in je winkelmand of tijdens het afrekenen.
Kortingscodes kunnen niet gecombineerd worden met acties of aanbiedingen op de website zelf.
Een cadeaubon kun je gewoon samen met een kortingscode gebruiken.
De 15% abonnementskorting en het voordeel van sets worden automatisch verrekend - daar heb je geen code voor nodig.
Nog geen welkomstkorting ontvangen? Meld je aan voor onze nieuwsbrief en ontvang 10% korting.
Voor meer informatie bekijk onze aanbiedingen en acties pagina.
You can enter your discount code in your shopping cart or at checkout.
Discount codes cannot be combined with promotions or offers on the website itself.
You can simply use a gift card together with a discount code.
The 15% subscription discount and the savings on sets are applied automatically – you don't need a code for these.
Haven't received a welcome discount yet? Sign up for our newsletter and get 10% off.
For more information, check out our offers and promotions page.
You choose your favourite products and decide for yourself how often you want to receive them: every 4, 6, 8 or 12 weeks or the amount of days recommended by our system. We deliver automatically, and you always get 15% off your first delivery and 10% off all following deliveries. You manage everything yourself via "Subscriptions" in your account.
Want to know more? Visit the subscriptions page for all the details.
Yes, at any time and without a notice period or additional costs. Log in to your account, go to "Subscriptions" and choose to pause or cancel your subscription. Going on holiday or don't need a new delivery yet? You can also skip one or more deliveries by clicking "Skip this delivery".
You get 15% off your first order and 10% off your following deliveries through your subscription, applied automatically – no discount code needed.
No, there are no hidden costs. Just the added benefit of 15% off your first order and 10% off every delivery of your subscription.
Our SkinQuiz gives you personalised product advice in just 3 minutes, based on your skin type, skin concerns, wishes and lifestyle. Completely free and without any strings.
Still have doubts after receiving your product advice? You can always contact our Dermal Clinician or skincare specialists.
Yes, of course! Just pay attention to the active ingredients and make sure you don't introduce or combine to many at the same time. Our Dermal Clinician is happy to help you make the right combinations.
Yes. We are official distributor and only buy directly from the brands or their official distributors in Europe.
You will always receive authentic, unopened products with the full shelf live.
First of all, it is important to give your skin a rest and allow your skin barrier time to recover. Keep your skin well hydrated and try to use as few new products as possible for the time being, so your skin can calm down.
With some products containing active ingredients, it is actually normal to experience a mild skin reaction, such as tingling or slight redness.
If in doubt, you can always contact us or the dermatologist/skin therapist who recommended the products.
No. All of our products are cruelty-free. Many of our products are also vegan. You will see this on all the individual productpages/descriptions.
With all orders, we add a free personal tester. This way you can try out a new products that might suit your routine.
Unfortunately it is not possible to ship testers only. However, we do offer travel-size or mini's from certain brands and can be found under: Travelsizes.
You can find your invoice by going to your profile, clicking on the order for which you want to download the invoice and scrolling all the way down. There you will find "VAT". Then click on the link that starts with "INV". The invoice will be downloaded.
Can't find it or is the link not working? Please contact our customer service via live chat or by email at info@olivida.nl – we will be happy to send you the invoice.
