You can easily check the status of your order through your account. Log in to our website and go to 'My Orders' . There you'll see an overview of all your orders and their current status. Don't have an account? Use the track & trace link you received by email after placing your order.
As long as your order hasn't shipped yet, you can change your address via 'My Account' > 'Address Book' or contact our customer service directly. If your order is already on its way, unfortunately, it's no longer possible to change the delivery address. In that case, you can try to have the package rerouted through the delivery service once you've received the track & trace link.
You can cancel your order as long as it hasn't been processed or shipped. Go to "My Orders" in your account and click "Cancel Order" next to the order in question. If you're having trouble or the button isn't available, please contact our customer service as soon as possible – we're happy to help. If the order has already been shipped, you can refuse the package upon delivery or return it after receipt.
You can find your invoice in your account under "My Orders." Click on the order for which you need the invoice and then select "Download Invoice" or "View Invoice." Don't have an account or can't find the invoice? Please contact our customer service – we'll be happy to email it to you.
You can pay at Olivida using the following payment methods: iDEAL (Maestro), Klarna, Visa, Mastercard, Apple Pay, and Bancontact. You can use a discount code or voucher at checkout.
We ship our packages with PostNL and currently only deliver to the Netherlands and Belgium. Shipping costs are €6.56 for orders up to €40. For orders over €40, shipping is free.
You'll always receive a track & trace code for your package, so you can easily track your order yourself.
You have 60 days to return a product to us - as long as the product and packaging are unopened.
We're happy to offer extra service with our returns policy. Naturally, we want to prevent a lot of returns. That's better for both of us and the planet. That's why we're happy to help you with advice beforehand. Chat with us for free skin advice or take the free SkinQuiz. This way, you can immediately choose what truly suits you.
Received a damaged package or product?
The best thing to do is contact our customer service via live chat, email, or phone. In most cases, PostNL automatically returns damaged packages to our office.
In both cases, we will of course be happy to work with you to find a suitable solution.
