You can easily check the status of your order through your account. Log in to our website and go to 'My Orders'. There you will see an overview of all your orders and their current status. Don't have an account? Then use the track & trace link that you received by email after placing your order.

As long as your order has not yet been shipped, you can change your address via 'My account' > 'Address book' or contact our customer service directly. Is your order already on its way? Unfortunately, it is no longer possible to change the delivery address. In that case, you can try to have the package redirected via the delivery service as soon as you have received the track & trace link.

You can cancel your order as long as it has not been processed or shipped. Go to 'My orders' in your account and click on 'Cancel order' next to the relevant order. If you can't do it or if the button is not available, please contact our customer service as soon as possible - we are happy to help. If the order has already been shipped, you can refuse the package upon delivery or return it after receipt.

Your invoice can be found in your account under 'My orders'. Click on the order for which you need the invoice and then choose 'Download invoice' or 'View invoice'. If you don't have an account or can't find the invoice, please contact our customer service - we'd be happy to send you the invoice by email.